Track Your Parcel

Where your tracking number comes from

You get it by email, in the message headed "Your order has now been shipped". That goes out once the parcel physically leaves us, usually 24 to 48 hours after you order.

Until the courier has the parcel there is no number to give you, so if you have ordered in the last day and have not had that email yet, nothing has gone wrong. Please allow 5 to 7 days for delivery once it is moving.

Tracking it

The shipping email carries a direct tracking link as well as the number. Open the link and it takes you straight to the courier handling your parcel, which is the most current view of where it is.

If the number is not scanning yet, give it a day. Couriers often issue a number at label creation and only start scanning at the first depot.

If something looks wrong

Tracking stuck for several days, marked delivered when nothing arrived, or a delivery date that keeps moving? Email theteam@flairsilk.eu.com with your order number and we will chase the courier from our end. You do not have to do that part yourself.