About Flair Silk Europe
Mulberry silk pillowcases, silk sheet sets and silk sleep accessories, delivered across Europe.
What we do
We sell one material and we try to sell it well. That is mulberry silk, and the range is deliberately narrow: pillowcases in thirteen colours, a satin silk pillowcase for people who want the look at a lower price, silk sheet sets, and a short list of sleep accessories. A sleep mask, a hair bonnet, newborn mittens, and monogramming if you want a name on the case.
Keeping the range small is the point. We would rather stock thirteen colours of one good pillowcase than sixty products we cannot speak about honestly.
Why silk
Silk is smooth, so it drags less against skin and hair than a cotton weave does. It is also far less absorbent than cotton, so it pulls less moisture out of your skin and out of whatever you put in your hair before bed. And it holds temperature well, which is why a silk case tends to feel cool when you first lie on it.
That is what the fibre does. We are a shop, not a clinic, so you will not find us promising what silk will do to your face. Buy it because it feels better to sleep on.
How we work
Everything is priced in euro and shipped from stock. Orders leave us quickly, and you get a tracking link by email as soon as yours is on its way. If something is wrong when it arrives, one email to the address on the right gets a person, not a ticket queue.
How we ship
Delivery is free across Europe on orders of €60 or more, and a flat €22 applies under that. Please allow 5 to 7 days for delivery. EU consumers also have a 14 day right of withdrawal under the Consumer Rights Directive 2011/83/EU, which is on top of our own returns policy rather than instead of it.
Frequently asked questions
What does mulberry silk actually mean?
It means the silk came from Bombyx mori silkworms raised on mulberry leaves. A controlled diet gives long, even filaments, which is what produces a smooth, uniform fabric rather than a slubby one.
What is momme, and what weight do you stock?
Momme is the weight measure for silk, the way thread count is used for cotton. Our pillowcases sit in the 19 to 25 momme band. Below about 16 the fabric feels thin and wears through quickly; above 25 it starts to feel heavy rather than fluid.
How is the satin silk pillowcase different from the mulberry one?
Satin is a weave, not a fibre. The satin pillowcase gives you a similar smooth face at a lower price, but it will not match mulberry silk on breathability or on how it handles temperature. If budget is the deciding factor, start there.
Which colours do you stock?
Thirteen: black, white, silver, gold, brown, red, pink, blue, light blue, lavender, mint green, plus the plain mulberry and satin cases. If a colour is showing as available on its page, it is in stock.
How do I wash a silk pillowcase without ruining it?
Cold water, 30 degrees or under, with a pH neutral detergent. No bleach, no fabric softener, no biological powder, because the enzymes in those attack protein fibres. Air dry away from direct sun. A cool iron on the reverse if you want it crisp.
Can it go in the machine?
Yes, on a delicates or silk cycle, inside a mesh bag, at 30 degrees or below. Wash it with other light items rather than with zips and hooks. The bag matters more than the cycle does.
How often should I change it?
Weekly is a sensible default, and more often if you use heavy night creams or hair oils. Buying two cases and alternating them is easier than trying to get one washed and dried between bedtimes.
Will the colour run?
Not in normal cold washing. The darker dyes, particularly black and red, can release a little on the first wash, so run those on their own the first time.
What sizes are the pillowcases?
Each product page lists the sizes that case is made in, along with the closure. Check there before ordering, because European, UK and US pillow sizes are not the same and the fit is what makes a case sit properly.
Do you ship to my country?
We ship across the European Union with a tracked courier. Delivery is free over €60 and a flat €22 under that, and you can follow the parcel from the link we email you.
How long does delivery take?
Please allow 5 to 7 days. Orders are dispatched quickly, so most of that window is the courier rather than us.
Can I return something if I change my mind?
Yes. As an EU consumer you have 14 days from delivery to withdraw from the order without giving a reason, and our own returns policy runs alongside that. The full terms, including who pays return postage, are on the refunds and returns page.
Is monogramming returnable?
A monogrammed case is made for you, so it cannot be resold and we cannot take it back on a change of mind. Please double check the spelling before you order. If we have stitched it wrong, that is on us and we will replace it.
Do you sell to hotels or retailers?
Yes. Wholesale pricing works on volume and on how often you reorder, so tell us roughly what you need on the wholesale page and we will quote properly rather than send a rate card.
Who am I actually buying from?
Flair Silk Europe, a division of Caruso Consulting Co Ltd. The trading details, both addresses, the email and the phone number are all in the card above, and they are the same ones on our invoices.